IT Support Engineer

We are currently seeking an IT Support Engineer to join our team. In this role, you will provide technical support to our users, and assist with maintenance and implementation of systems. You will be responsible for troubleshooting and resolving technical issues, as well as providing guidance and support to end-users.

Mr. Marine is a rapidly growing company offering a challenging environment and the right place for personal and professional development. In this position, you will report to the IT Manager.

Job Description

• Providing Level 2&3 technical support to end-users, including troubleshooting hardware, software, and network issues

• Logging and documenting all support requests and resolutions in our ticketing system

• Responding to support requests in a timely and professional manner

• Escalating support requests when necessary

• Providing training, guidance and support to end-users on the use of hardware and software

• Google Workspace administration (users & groups management, security audit & reporting)

• AWS cloud administration (EC2, VPC management)

• Maintaining servers and services up-to-date

• Monitoring availability of IT services, logging and troubleshooting issues

• Installing and configuring hardware and software, including servers, network devices, applications, and services following best practices/SOPs

• Assisting the System Administrator with the technical implementation of IT projects, including system upgrades, migrations and new deployments
  

• Writing/reviewing internal technical documentation/SOPs

• Coordinating with third-party vendors involved in diagnosing and correcting system-related issues and assisting with solutions
  

• Enforcing security protocols by monitoring and logging security incidents and escalating to appropriate departments

• SAP Business One Support and Maintenance (training will be provided)

• Bachelor's degree in Computer Science or a related field

• In-depth knowledge of networking principles and protocols

• Windows Server Administration (AD, GPO) and knowledge of Operating Systems (Windows, Linux)

• Experience in cloud administration (AWS, Azure, GCP)

• Understanding of one or multiple scripting languages (Bash, PowerShell, Python)

• Experience in documenting processes and monitoring performance metrics

• Experience working with GSuite & Google Workspace is a plus

• Experience working in helpdesk/ticketing is a plus

• Knowledge of SASE/Zero Trust Networking is a plus

• Industry certifications such as CompTIA A+, Network+ or equivalent are a plus

• Ability to work independently and as part of a team

• Proficient in end-user communication

• Excellent verbal and written communication skills in English

• Knowledge of the Dutch language is a plus but not required.

Competencies

• Logical thinker, ability to logically problem solve, proactive and pragmatic approach in resolving problems and troubleshooting.

• Excellent analytical abilities, with project and time management skills, also with the ability to work on multiple projects simultaneously.

• Team player

• In possession of cross-cultural sensitivity

• Self-starter

• Great communication skills, ability to interact with non-technical users

Note: EU passport or existing NL residence/working permit without restrictions is needed.