Senior IT Support Engineer

About Mr. Marine

Since 2002, Mr. Marine has been serving ships worldwide. With a global network of 150 technicians present in 350+ ports, we ensure vessels’ safety and compliance 24/7, delivering excellent customer service, and exceeding our customers’ expectations.

• Mr. Marine Elevator is the global leader in marine elevators servicing, performing jobs from Annual Safety Inspections to modernizations.

• Mr. Marine Ballast ensures the compliance of the vessels to the BWT Convention.

• Mr. Marine Instruments & Controls is at your disposal for fire and gas detection, test and calibration equipment, marine automation and instruments, among others.

We are your global beacon, serving your vessel anywhere in the world.

Why Mr. Marine?

At Mr. Marine, you will join a global team of ambitious, internationally-minded, hands-on professionals. You will be part of a dynamic environment, consistently exposed to new challenges and opportunities to stimulate your professional development. We welcome new ideas and initiatives, investing in your education and growth. You will have the opportunity to build a unique career, fueled by our global scale, support, and inclusive culture. Join our smart, diligent, and fun team to excel in your career!

Role Overview

The Senior IT Support Engineer will lead the IT support team in Chennai, India, providing advanced technical assistance to Mr. Marine’s global team and ensuring seamless IT operations. This role reports directly to the IT Manager and works in close collaboration with the System Administrator, focusing on resolving complex technical issues, mentoring junior staff, and contributing to IT infrastructure projects.

The ideal candidate will demonstrate proactive problem-solving, strong leadership, and the ability to align IT support activities with the organization’s global goals.

Key Responsibilities

1. Advanced IT Support & Troubleshooting

• Act as the primary escalation point for complex IT support issues (Level 1–3).

• Diagnose and resolve hardware, software, and network problems for Mr. Marine’s global team.

• Ensure strict adherence to SLA targets and maintain high user satisfaction.

• Provide remote and on-site support for critical systems and end-users.

• Lead incident management and perform root cause analysis (RCA) for recurring issues.

2. Team Leadership & Mentorship

• Mentor junior IT support staff and foster their technical growth.

• Conduct training sessions for end-users and IT team members.

• Collaborate with the IT Manager to refine support processes and workflows.

• Promote a culture of knowledge-sharing and continuous improvement.

3. Infrastructure & System Support

• Assist the System Administrator in maintaining servers, workstations, and network infrastructure.

• Support SAP-related tasks (e.g., user access, troubleshooting, and data management).

• Monitor system performance and escalate critical incidents to the IT Manager.

• Contribute to IT asset management, including hardware and software inventory tracking.

4. Project & Process Improvement

• Participate in IT projects (e.g., system upgrades, migrations, cybersecurity initiatives).

• Provide technical input for SAP B1 and Google Workspace optimizations.

• Assist in documenting SOPs, user guides, and IT policies.

• Identify opportunities for automation and efficiency improvements.

5. Cybersecurity & Compliance

• Enforce IT security policies and best practices across the organization.

• Monitor and report security incidents (e.g., phishing, unauthorized access).

• Assist in audits and compliance checks for IT systems.

Education & Experience

• Bachelor’s degree in Networking, IT, Computer Science, or a related field.

• 5+ years of hands-on experience in IT support, helpdesk, or system administration.

Technical Skills

• Advanced troubleshooting (Windows/Linux, networking, hardware).

• Proficiency in Google Workspace (GSuite) administration.

• Knowledge of SAP B1 (user support, access management, basic troubleshooting).

• Familiarity with cybersecurity principles (firewalls, endpoint protection, incident response).

• Experience with ticketing systems (e.g., Jira, ServiceNow).

• Basic understanding of cloud platforms (AWS) is a plus.