Technical Coordinator (Elevator Modernisation)

Responsible for:

• Accepting elevator modernisation/mod-service requests;

• As a technical coordinator, you plan the entire logistics side of a modernisation project: from project proposal to the delivery/installation of the equipment on the vessel.

• Planning and managing Service Engineers and service partners for modernisation projects (actively liaise with the regional managers to share the resources);

• Administrative registrations & maintaining records in our systems, in preparation and after completion of the projects;

• Monitoring of the planning for the delivery of the ordered equipment;

• Coordination of the logistics of the material's shipment to the vessel/location where the project is carried out

• Sales follow-up on modernisation proposals

• Close coordination with Technical Project Lead and Technical Manager

Reporting to the Technical Manager

Job Description

• Work closely with the Technical Team, Vendors, and Field Service Engineers to process quotes and orders, coordinate travel, perform administrative customer relationship management, and other administrative and record-keeping support functions.

• Perform SAP task management and required follow-ups, ensuring clear, detailed, and well-organised information is in SAP and other applications; including but not limited to history notes, customer & vendor contacts and updates, tasks, quotes, vessel schedule follow-up, service planning and general information.

• Work directly with the Technical Manager and Technical Project Lead to enter customer quotes and maintain pipeline status in the SAP.

• Assist with the proposal process, including drafting formal proposals

• Prepare purchase orders and assist with order changes as assigned.

• Follow-up with internal and external stakeholders as required.

• Contact vendors to gather quotes and follow-up the material readiness upon order

• Aid the team in setting appointments and arranging domestic and international travel for the service engineers.

• Coordinate with the service engineers, vessel, agents, and the customer for the service planning

• Attend project kick-off meetings to ensure project clarity.

• Follow-up with existing /pending quotes/orders.

• Assist as requested with sales reports and project documentation.

• Assist with expense report verification.

• Coordinate expediting activities with other departments to assure accuracy in pricing, delivery, invoicing, etc.

• Contribute to the team by bringing ideas for improving processes and recommending opportunities for efficiency.

• Ability to manage situations that require stress resistance, flexibility, and ingenuity

• Interact and communicate with all levels of employees within the Company, as well as suppliers, customers, and peers effectively.

• Perform all other job-related duties as assigned.

Function requirements

• Bachelors Degree, preferably Engineering

• Minimum 3 years related experience in elevator industry.

• Basic technical knowledge to effectively process modernisation quotes and orders.

• Experience in arranging international travel, including VISA applications.

• Ability to effectively and professionally communicate, both written and verbal.

• Patient, calm, and active listening skills.

• Persistent, high attention to detail and diligent.

• Confident, engaging, relationship builder/people person, with the ability to take measured risks.

• Excellent organisational, multitasking, follow up and time management skills.

• Proven ability to work productively individually or in teams.

• Experience with Microsoft Office programs and other common productivity tools such as Google Workspace (Mail, Drive, Docs, etc.,).

• Open, clear, and professional communication in English; other languages are a plus

Competencies

• Strong customer focus and commitment to customer satisfaction through prioritisation, quality, efficiency, and professionalism

• Ability to complete tasks with attention to detail and a high accuracy

• Ability to perform effectively in a demanding environment with changing workloads and deadlines

• Ability to read and interpret documents such as service agreements, project scopes, and project proposals

• Adapt to customer circumstances

• Ability to think out of the box to come to adequate solutions to issues, and apply common sense understanding to carry out instructions and problem-solving

• Proactive, self-starting, and persistent attitude and walk an extra mile.

• Ability to work independently and with our collaborative team without close supervision

• Detail-oriented, organised, collaborative, and responsive.

• Interpersonal communication and customer service skills.

• Ability to write routine reports and correspondence.

• Ability to work under pressure to manage multiple priorities, often with competing and tight deadlines.

• Ability to collect meaningful data and draw reasonable conclusions.

• Ability to work in a home environment/ remote working.

Location:

• Based in India

• Remote working

About Mr. Marine

Since 2002, Mr. Marine has been serving ships worldwide. With a global network of 150 technicians present in 350+ ports, we ensure vessels’ safety and compliance 24/7, delivering excellent customer service, and exceeding our customers’ expectations.

• Mr. Marine Elevator is the global leader in marine elevators servicing, performing jobs from Annual Safety Inspections to modernizations.

• Mr. Marine Ballast ensures the compliance of the vessels to the BWT Convention.

• Mr. Marine Instruments & Controls is at your disposal for fire and gas detection, test and calibration equipment, marine automation and instruments, among others.

Mr. Marine 's mission is simple and clear: keeping vessels safe and compliant, anywhere in the world. It is all we do. In a fun and safe working environment, tackling everything with integrity and entrepreneurial spirit. We feel a strong sense of responsibility to our customers. This commitment shows in the way our customer base is growing worldwide.

We are your global beacon, serving your vessel anywhere in the world.

Why Mr. Marine?

At Mr. Marine, you will join a global team of ambitious, internationally-minded, hands-on professionals. You will be part of a dynamic environment, consistently exposed to new challenges and opportunities to stimulate your professional development. We welcome new ideas and initiatives, investing in your education and growth. You will have the opportunity to build a unique career, fuelled by our global scale, support, and inclusive culture. Join our smart, diligent, and fun team to excel in your career!