Technical Manager: Maritime Systems and Instrumentations inc. BWTS (Netherlands)

About Mr. Marine

Since 2002, Mr. Marine has been serving ships worldwide. With a global network of 150 technicians present in 350+ ports, we ensure vessels’ safety and compliance 24/7, delivering excellent customer service, and exceeding our customers’ expectations. 

• Mr. Marine Elevator is the global leader in marine elevators servicing, performing jobs from Annual Safety Inspections to modernizations. 

• Mr. Marine Ballast ensures the compliance of the vessels to the BWT Convention. 

• Mr. Marine Instruments & Controls is at your disposal for fire and gas detection, test and calibration equipment, marine automation and instruments, among others.  

Mr. Marine 's mission is simple and clear: keeping vessels safe and compliant, anywhere in the world. It is all we do. In a fun and safe working environment, tackling everything with integrity and entrepreneurial spirit. We feel a strong sense of responsibility to our customers. This commitment shows in the way our customer base is growing worldwide.

We are your global beacon, serving your vessel anywhere in the world. 

Why Mr. Marine?

At Mr. Marine, you will join a global team of ambitious, internationally-minded, hands-on professionals. You will be part of a dynamic environment, consistently exposed to new challenges and opportunities to stimulate your professional development. We welcome new ideas and initiatives, investing in your education and growth. You will have the opportunity to build a unique career, fuelled by our global scale, support, and inclusive culture. Join our smart, diligent, and fun team to excel in your career!

General

This position of Technical manager is for the Safety & Environment business line within Mr. Marine. The Safety & Environment business line of Mr. Marine focuses on Testing, Inspection, Certification, Service and Spares for Safety & Environmental systems on board of sea going vessels such as Ballast Water Treatment Systems (BWTS), Oil Discharge Monitoring Equipment (ODME), Gas Detection systems, Tank Level Measurement, O2 Analyzers, Oil Mist Detection, Temperature & Pressure Calibrators, UTI Detectors, etc. 

The Technical manager will be responsible for managing and providing technical support to Mr. Marine’s team of Field Engineers, Project Managers, Account Managers and partners. The focus of this role is to support business activities as a technical expert, as well as assisting in troubleshooting, modernisation and root cause analysis activities. The Technical Manager will be reporting to the Technical Director for Safety & Environment.

Job Description

• Provide technical support to project managers, sales engineers, account managers, and field engineers.

• Responsible for management and development of all technical services staff and all payroll field engineers for Safety & Environment following the guidance of the Technical Director Safety & Environment:

  • Guide/provide work direction to all Safety & Environment Engineers;

  • Give training and coaching to all Engineers; 

  • Allocate jobs and Evaluate all Safety & Environment Engineers Mentor and train the team of Engineers;

  • Provide day-to-day leadership to Engineers and Support Engineers, holding them accountable to expectations and for KPI results;

  • Recruiting and retention of all payroll Safety & Environment Engineers.

• Responsible for the implementation and compliance with policies and procedures for the field services, Quality and HSE in the Safety & Environment operations following the guidance of the Technical Director Safety & Environment:

  • Responsible for implementation and day-to-day compliance with QHSE and quality standards (ISO9001-2015) by the Safety & Environment technical staff;

  • Working with internal teams and suppliers/partners to minimise defects and the cost of poor quality. Execute continuous improvement processes to improve processes and procedures;

  • Evaluate and analyse quality issues/complaints and introduce corrective and preventive actions.

• Manage and support all aspects of modernisations and bigger/more complex repair jobs such as design, estimation, quotation, material procurement, customisation, assembly, supply and installation.

• Serves as a technical expert representative across teams, and clients and supports the operations, spares, sales & marketing teams in technical matters related to Safety & Environment.

• Updating the library of all relevant rules and regulations of Flag states, Class, and makers.

• Onboard new Engineers to the technical Safety & Environment team.

• Work with the HR department to recruit, interview, select, hire, and onboard new field engineers.

• Participation in the out-of-hours service technical support rotation
  

Function requirements

• Bachelor’s / associate degree (EQF 6/7) in Electrical / Electronics / Mechatronics / Automation Engineering; Or equivalent to a bachelor’s / associate degree (working and thinking level), gained through experience, studies and courses (EQF 5) in Electrical / Electronics / Mechatronics / Automation Engineering.

• For the position of technical manager, a proven experience as a senior service engineer is desirable, in which the technical manager is able to manage and provide technical guidance to senior service engineers. The technical manager has engineering level knowledge of the most common marine instruments, controls and automation systems on theoretical and practical level.

• Minimum 7 years relevant experience with maritime instruments and controls systems and marine automation.

• Minimum 3 years of management experience.

• Excellent reading and writing skills in English, plus a second relevant language.

• Significant experience on engineering level of marine instruments, controls and automation systems, with a sound knowledge of current standards and regulations.

• Extensive technical skills and commercial awareness.

• Excellent customer service and interpersonal skills.

• Commitment to achieving high standards within limited resources.

• An awareness and experience of managing and following up Health and Safety regulations and processes.

Required competences

• Thorough understanding of the marine safety and environment business, relevant norms and regulations.

• Excellent technical, operational and commercial experience and skills.

• Natural leader and team player.

• Excellent management and organisational skills.

• Good communication skills (clear and strong, with empathy).

• Ability to think creatively.

• Strong analytical, logical and problem-solving skills.

• Organised and structured.

• Understanding of QHSE and ISO management systems.

• Eagerness for detail.

• Proactive, knows how to prioritise, efficient and focused on action.

• Ability to simultaneously manage several projects.

• Can handle stress, balanced.

• Independent, positive person.

• Thinking in solutions, not in problems.

• Good understanding and empathy for international culture differences.

• Quick and efficient with software and hardware.